Refund Policy
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At WoodCraft Wonders, we strive to ensure you are completely satisfied with your purchase. If you’re not entirely happy with your order, our Refund Policy outlines the conditions and processes for requesting a refund.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- The product was damaged during delivery (requires proof, such as photos).
- The item you received does not match your order.
- Your order was not delivered within the specified timeframe (excluding delays caused by unforeseen circumstances).
- Items that are under sale are not refundable or returnable.
Custom and personalized items are non-refundable, except in cases of defects or errors made by us.
2. Timeframe for Refund Requests
You must request a refund within 2 days of receiving your order. Requests made after this period may not be eligible for a refund.
3. Refund Process
To request a refund:
- Contact us at trinitasindia@gmail.com or +91 9677271549 with the following details:
- Order number
- Proof of purchase (receipt or order confirmation)
- Description of the issue (attach photos if applicable)
- Once we review and approve your request, we will provide instructions for returning the item (if required).
- Refunds will be processed within 10 business days after the item is returned and inspected (if applicable).
4. Non-Refundable Items
We do not offer refunds for:
- Change of mind or preference.
- Items damaged due to misuse or mishandling.
- Custom or personalized products, unless defective or incorrect.
- Products that are on Sale.
5. Return Shipping Costs
- If the refund is due to our error or a defective product, we will cover return shipping costs.
- For other refund requests, return shipping costs are the responsibility of the customer.
6. Refund Method
Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
7. Contact Us
For questions or concerns about our Refund Policy, please contact us:
📧 Email: trinitasindia@gmail.com
📞 Phone: +91 9677271549
At WoodCraft Wonders, your satisfaction is our priority. We’ll do everything we can to ensure a smooth and fair refund process.